2024 — Tokyo Portrait

Bui Thi Anh Thu

Customer Success Manager · Client Relationship Manager · Senior Account Manager · Interpreter · Key Account Manager

Welcome to my website! I am originally from Vietnam and have been involved in business matching as a Sales and Account Manager for more than five years. My journey in this field began during my third year of university. I have had the opportunity to partner with a variety of professionals, ranging from General Managers to Directors and Presidents, across small, medium, and large businesses.

I am proficient in English, Japanese, and Vietnamese. My primary aim is to dedicate myself fully to the success of my clients’ projects, ensuring I always deliver exceptional results.

LocationTokyo, Japan RoleCustomer Success Manager LangsEN · JA · VI · FR

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Working with inspiring teams and clients

Experience

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Period Present

Client Relationship Manager

Cognizant

As a Client Relationship Manager at Cognizant, I oversee accounts in the Product & Resource (P&R) and Communications, Media, and Technology (CMT) sectors. My responsibilities include identifying and developing new sales opportunities, expanding pipelines, and optimizing account performance. I collaborate with the delivery team to manage the account's P&L, ensuring projects are completed on time and within budget. I am committed to maximizing both backlog and margins by updating existing projects and negotiating revised rates. I also handle client escalations and work to build strong relationships by understanding their challenges and priorities. As the primary point of contact for senior management, I ensure smooth communication between sales and delivery teams, consistently meeting both company and customer expectations.

Period 2020 — 2023

Account Manager

FPT Japan Holdings

I was in charge of ensuring that each department met the needs of our clients and customers, including major clients such as Honda, Hitachi Astemo, Juki, and HPE. My role involved making proposals, conducting presentations on our products, solutions, and services, negotiating prices, and closing deals with clients. Additionally, I handled customer complaints, found solutions to their issues, and strived to maintain a positive relationship between both parties for future business ventures. With extensive knowledge of my company's products and services, I was equipped to provide customers with the most effective software solutions. Furthermore, I was responsible for managing both existing customers and actively seeking new ones. As a key point of contact for many clients, my responsibilities extended to customer service, upselling, and cross-selling products and services.

Period 2019 — 2020

Sales Coordinator

Irom Group

I helped the sales team improve their productivity by contacting customers to arrange appointments and ensuring all sales projects were supported with high-quality, up-to-date materials. I handled urgent calls, emails, and messages, answered customer queries, informed them of delays, arranged delivery dates, and scheduled marketing events. Furthermore, I processed orders by phone, email, or mail, checking for correct prices, discounts, and product numbers. By ensuring all orders were processed according to customer requirements, I guaranteed accuracy and timely delivery. In addition, I collaborated with other departments to ensure efficient handling of sales, marketing, queries, and deliveries.

Period 2018 — 2019

Assistant to General Director

Vietnam Japan Gas JSC

I was involved in implementing business analysis strategies, participating in meetings with the Vietnamese Government, and gathering information to support the General Director. I was also responsible for arranging and interpreting meetings, creating the Director's schedule, and managing personnel matters. As a part of my role, I accompanied the Director on business trips and welcomed customers on his behalf.

Where I learned to connect business and culture

Education

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Period 2017 — 2018

Aoyama Gakuin University

Tokyo

Strategy in Business; Contemporary Industry and Business; Small & Medium Companies Research Seminar; Business Japanese.

Period 2013 — 2018

Ho Chi Minh University of Social Sciences and Humanities

Ho Chi Minh City

Japanese Language; Economics; Culture; History; Diplomatic Relationship.

Multilingual collaboration

Language Skills

Vietnamese Native

Full command of tonal nuances and professional communication.

Japanese JLPT N1

Comfortable across business meetings, presentations, and documentation.

English Fluent

Used daily in professional contexts with clients and teams.

French Beginner

Actively learning and practicing to build conversational skills.

Let’s talk about partnerships and growth

Contact

Open to new opportunities and partnerships.

Email Click to reveal

LinkedIn @bui-thu

Location Tokyo, Japan